Complaints procedure

Complaints procedure the Dutch Institute for Schema Therapy

If you have a complaint, please apply at first preferably directly to the teacher(s) of the course, especially when

the complaint concerns the quality (in a broad sense) of the course or training. In many cases a satisfactory

solution can be found.

Complaints can (directly or secondly) also be reported to the managers of the Dutch Institute for Schema Therapy., Drs. R. van der Wijngaart, Psychotherapist.

• Within one week the complainant will receive a confirmation and information about who will handle the

complaint. Of course, all the complaints will be treated confidentially.

• Within 3 weeks you will be informed of the proposed solution.

When no satisfactory solution can be found, the dispute settlement procedure comes into effect.

Complaints and way of settlement will be recorded for a period of 5 years in the archives of the Dutch Institute for Schema Therapy

What can you do when disagree with the decision taken?

If your complaint is unjustified and you disagree with this or if you disagree with the proposed solution, you

can address the disputes committee.

The committee consists of an independent mental healthcare psychologist Dr. T. Kersten.

Usually the disputes committee takes a decision within eight weeks after receipt of your objection. If this is not

possible, you will be notified in writing and you will be informed about the term within which the decision will

be taken.

The opinion of the disputes committee is binding for the Dutch Institute for Schema Therapy and the complainant. Any

consequences will be dealt with by the institution promptly.